Returns & Exchanges
At Shuga Records, we want you to be completely satisfied with your purchase. If your item is defective or doesn't meet your expectations, you may return it within 30 days of delivery for a refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and a brief explanation of the reason for your return.
Pack Your Items
Securely place the items in their original packaging, ensuring media like vinyl records are protected to prevent warping or damage during transit.
Ship to Shuga
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing